Returns & Exchanges

At Echo Water, we want you to be completely satisfied with your sustainable fashion purchase. If your items aren't a perfect fit, you can return or exchange them within 30 days of delivery in their original, unworn condition.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, a prepaid shipping label will be generated; simply print it and securely attach it to your original packaging.

3

Ship Your Package

Drop off your parcel at any authorized carrier location, ensuring all original tags are attached and the garment is free of any signs of wear.

4

Receive Your Refund

After our quality team inspects your return, a refund will be issued to your original payment method or your new exchange item will be dispatched within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing